At REACT, we are a leading provider of Mystery Shopping and Mystery Calling services in Southern Africa and the Sub-Saharan continent, with a comprehensive urban and rural service footprint. Our mission is to help you elevate your business operation on the ground by providing insightful evaluations that reflect real customer experiences.
Our trained evaluators are a demographic match to your real customers. They provide detailed reports on their interactions with your employees, offering a genuine reflection of your service standards and product engagement.
Unlike traditional surveys, our Mystery Shopping services include the crucial measurement of Operational Compliance. This service offers an in-depth assessment of how well your brand’s operational standards are being followed, ensuring every customer interaction aligns with your values and expectations.
We don’t just stop at face-to-face evaluations. Our services extend to Mystery Calling and Video Mystery Shopping, providing a holistic view of your customer engagement across various touchpoints.
Gain detailed insights into your customers’ in-store experiences.
Our Mystery Shopping service involves trained evaluators visiting your store as undercover customers. They observe and interact with your staff, assessing various aspects such as:
These evaluations are compiled into detailed reports, providing you with actionable insights to improve customer satisfaction and operational efficiency.
Understand the quality of service provided over the phone.
Our Mystery Calling service evaluates the experience your customers have when they call your business. Our trained evaluators will:
This service helps you identify strengths and areas for improvement in your phone-based customer interactions, ensuring a consistent and high-quality experience.
Operational Compliance goes beyond customer satisfaction—it’s about ensuring consistency, reliability, and adherence to your brand’s standards. By including this critical component in our evaluations, we provide you with an in-depth perspective on your brand’s service engagement that a traditional survey simply cannot offer.
Enhance your brand’s reputation and customer satisfaction with REACT’s comprehensive Mystery Shopping services. Contact us today to learn more!
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