About Us

Established in 1994, REACT Customer Research has been providing cost effective and strategic CX research for many of it’s blue chip clients.  We focus on one goal – objective and accurate feedback to advance the sales, service, and operational standards of our clients. By working in partnership with our clients, our full range of market research services are tailor made to ensure our clients success. This remains our key focus.

Our Team

“A talented team…passionate about what they do…putting you, the customer, FIRST.”

– Grant Lindhorst, REACT Customer Research Director

Industry Experience

All of our staff have research and marketing backgrounds, and receive ongoing training

Over 2000 Field Workers

A vast network of field workers and mystery shoppers that supports our employees at our various branches throughout South Africa.

Highly Skilled

The REACT Customer Research staff complement consists of creative professionals that are experts in business and social sciences.

BBBEE contributor

REACT Customer Researchs’ empowerment policy is to lead in diversity, offering an equal opportunity to all.
Grant Lindhorst

Grant Lindhorst

We are always on the lookout for new talent!

Are you passionate about helping businesses achieve exceptional levels of customer service? Do you want to create a rewarding and inclusive environment for all employees?

We’d love to hear from you! Why not get in touch with us now & become part of the REACT team!


Consider your value
Interested in being part of our field worker network or perhaps becoming a REACT Mystery shopper? Perhaps you are keen to get stuck into the nuts and bolts that make REACT run like the well oiled machine it is…


Show us your best
When preparing your CV, make sure you highlight why you will be a key asset to our business!


Submit your CV
Send us your updated CV with explanatory cover letter to careers@react.co.za

Open Vacancies

Mystery Shopper