Your levels of Customer Satisfaction provide you with a valuable benchmark of where you stand.  Coming to terms with the true picture of exactly where you stand can prove to be tricky and even overwhelming. Why not partner up without having an expert on your side.

Measure Your Success with REACT’s Customer Satisfaction Index (CSI)

Are you satisfied with how well your company is meeting the demands of its customers?

Understanding your customers’ satisfaction is crucial to your business’s success. At REACT, we offer a comprehensive Customer Satisfaction Index (CSI) designed to reflect your customer service policies and provide valuable insights into how your brand is perceived.

What is the Customer Satisfaction Index (CSI)?

Our CSI is a tailored research tool that engages with your customers to gather detailed feedback on their experiences and satisfaction levels. By customising our approach to mirror your specific customer service policies, we ensure that the feedback you receive is relevant and actionable.

Why Choose REACT’s CSI?

Customised Evaluation

Our CSI is not a one-size-fits-all solution. We tailor our research to match your unique customer service policies, giving you a precise measure of how well you are meeting your customers’ expectations.

In-Depth Insights

Through engaging directly with your customers, we gather comprehensive data on their experiences. This includes their satisfaction with your products, services, and overall brand experience.

Actionable Feedback

The detailed reports generated from our CSI research provide you with actionable insights. These insights can help you identify areas of strength and opportunities for improvement, ultimately driving customer satisfaction and loyalty.

Benchmark Your Success

Our CSI allows you to benchmark your performance against industry standards and competitors. This helps you understand where you stand in the market and what you can do to enhance your customer experience.

How Does it Work?

  • Survey Design:
    We work with you to design a survey that reflects your customer service policies and goals.
  • Customer Engagement:
    Our trained evaluators engage with your customers through various channels, including online surveys, face-to-face interviews, and phone calls.
  • Data Analysis:
    We analyse the collected data to identify trends, strengths, and areas for improvement.
  • Reporting:
    We provide you with detailed reports that include key findings, actionable recommendations, and benchmarking data.