Repeat sales and growth lays the foundation for overall success. REACT’s engagement model reveals whether you are keeping your customers or losing them to the competition. Customers are your best brand ambassadors. Strengthen and leverage their loyalty for increased referrals and improved brand reputation.
At REACT, we go beyond simple customer satisfaction surveys. Our customer engagement model provides deep insights into retention, brand advocacy, and areas for improvement.
We analyse:
Measures how likely customers are to recommend your brand.
Evaluates how emotionally and transactionally invested your customers are.
Identifies trends in customer retention and repeat sales.
Assesses how often customers promote your brand to others.
Pinpoints areas where service, product quality, or communication can be improved.
One of the biggest challenges businesses face is customer churn—the gradual loss of customers to competitors. Without regular analysis, businesses may not realise they are losing valuable customers until it’s too late. Our research helps answer critical questions like:
Customer loyalty isn’t just about keeping customers—it’s about maximising their value and leveraging their influence. By strengthening your customer relationships, you can:
Need to chat to us? Give us a call at our closest office.
2024 © React. All rights reserved. Privacy Policy