Improve Customer &
Employee Engagement
About Us
We partner with our clients to build engaging, stakeholder relationships through cost-effective impactful market research programmes.
What makes us unique?
We have been operating in South Africa since 1994 and have become the experts in Customer Experience Research in Southern Africa. Our management & senior staff are intrenched with every project and attend all the client meetings and our Owner/MD is personally invested with each client, as he believes in long-term relationships and success.
Our Core Services
Customer Experience (CX) Research
Your CX programme will provide you with the tools and service, to elevate your business above your competitors.
- Do your customers experience the service levels they expect?
- What is holding your business back from building a loyal customer base?
React’s experienced customer research services will uncover your service-delivery shortfalls that prevent you from building your brand.
Brand Engagement Research
Brand Engagement is a crucial part of a company’s marketing strategy.
- What level of attachment do your customer’s have to your brand?
React’s range of brand engagement research services, will enable insight to the levels of engagement, customer’s have with your brand. Let’s partner up, so we can do what we do best… improve your customer engagement with your brand.
Employee Engagement Programs
Are your employees motivated and effective representatives?
Our employee engagement programs will empower and motivate your staff to engage more confidently with your clients and give them the necessary tools and insight to effectively represent your brand.
Customer
Experience
Research
- Do your customers experience the service levels they expect?
- What is holding your business back from building a loyal customer base?
REACT’s CX research will uncover your service-delivery shortfalls that prevent you from building your brand.
Brand
Engagement
Research
- What level of attachment do your customer’s have to your brand?
REACT’s range of Brand Engagement Research service will determine the level of engagement customer’s have with your brand. Let’s partner up, so we can do what we do best… improve your customer engagement.
Employee
Engagement
Are your employees motivated and effective representatives?
Our employee engagement research and related services will empower your management team to effectively builder stronger employee relationship with the aim of empowering and motivating your staff to engage more confidently with your customers.
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