REACT is one of the leading providers of mystery shopping services in Southern Africa, with a large urban and rural footprint. Our trained evaluators are a demographic match to your real customers, providing detailed reports on their encounters with your ambassadors, and how they experienced your product and service standards. Additional services include Mystery Calling and Video Mystery Shopping. These complement the standard mystery shopping programme.
Just how well is your company meeting its customers’ needs? Their experience says much more about your product or service than your brand’s marketing message ever can.
REACT’s Customer Satisfaction Index (CSI) is customised to mirror your customer service policies, giving an indication of how successful you are in the eyes of your customer. Let us engage with your customers and find out how your brand really stacks up.
Repeat business lays the foundation for overall growth. REACT’s engagement model reveals whether you are keeping your customers or losing them to the competition.
Your customers are your best brand ambassadors. Strengthen and leverage their loyalty for increased referrals and improved brand reputation.