Improve your

customer & employee





From global enterprises to local home-grown businesses,
React has guided hundreds of companies throughout sub-Saharan Africa to boost their bottom line.

With our proven market research and strategies, YOU come out on top every time! 

As the leading market research provider of Stakeholder Engagement Measurement in South Africa, REACT Customer Research is here to support your brand. We offer in-depth analysis & understanding of the attitudes and behaviours of your two biggest assets…

  • 1 your customers
  • 2 your employees.

With our multi-pronged yet cost-effective approach to market research, REACT delivers rich, relevant insights to help you understand what’s really going on in your business. 

Why not partner up and allow us to give you the tools that will increase customer and employee engagement.

If it’s overall brand performance you want, look no further.


Are your customers experiencing the service levels they deserve?

Are you surpassing their highest expectations? 

Why not? What is really holding you back?

Our research will uncover the service-delivery stumbling blocks that prevent you from keeping a loyal customer base. 


Are your staff members effective brand ambassadors?

Are they building your brand or breaking it?

Our employee engagement programs will empower your employees to engage positively with all your clients. 


Is your brand presence consistent across the network?

Our brand integrity audits will isolate areas of non-compliance and help you improve how your customers engage with your brand.

Become a
Mystery Shopper

Play an important role by ensuring that customer service levels are maintained across a number of industries.

Loved by businesses and individuals across the country