Improve Customer &
Employee Engagement




From global enterprises to local home-grown businesses, React has guided hundreds of companies throughout sub-Saharan Africa to boost their bottom line. With our proven market research and strategies, your company can reach its full potential. 


As the leading market research provider of Stakeholder Engagement Measurement in South Africa, REACT Customer Research is here to support your brand. We offer in-depth analysis & understanding of the attitudes and behaviors of your two biggest assets.

  • 1 Your Customers
  • 2 Your Employees

These days, many business owners have begun to understand that building lifelong customers is more important than simply trying to convert leads for a one-time purchase. If you’ve recently become aware of these realities, you may be interested in learning about steps you can take to start building lifelong customers. Luckily, there are hundreds of strategies you can implement to increase the likelihood that a new customer will stick with your product or service line for life.

If it’s overall brand performance you want, look no further than REACT Customer Research.

Our multi-pronged yet cost-effective approach to market research delivers rich, relevant insights that will help you understand what’s really going on in your business.

Why not partner up and allow the opportunity to improve your customer and employee engagement. 



 Are You Surpassing The Highest Expectations? 

Your customer engagement will set you apart from your competitors.  Are your customers experiencing the service levels they demanded? 

What is really holding you back from building a loyal customer base? Our research will uncover the service-delivery stumbling blocks that prevent you from establishing your brand.


Your Employees Can Build Your Brand Or Break It


Are your employees motivated and effective ambassadors?

Our employee engagement programs will empower your staff members to engage positively with all your clients and give them the necessary tools and insight to effectively represent your brand. 


Is Your Brand Presence Consistent Across The Network?

Brand engagement should form a crucial part of any company’s marketing strategy. With our brand integrity audits, we’ll be able to isolate areas of non-compliance.

Let us help you improve how your customers engage with your brand.

Become a
Mystery Shopper

Play an important role by ensuring that customer service levels are maintained across a number of industries.

Loved By Businesses And Individuals Across The Country