Improve your

customer & employee

engagement in no time!

Get the information you need to exceed customer experience expectations.

Customer Satisfaction Index Research

Happy customers equal to a thriving business, and that’s just what you want. Our customer research insights are the cornerstone in making sure you keep your customers happy at all times.

Our qualitative and quantitative approach is there to assist in making informed strategic decisions and highlight areas where improvement is needed. Through these insights you can develop a Customer Journey Strategy, ensuring happy customers all the way through.

This will not only improve your customer satisfaction index but will ensure customer loyalty, thus growing your business where it needs to grow.

Mystery Shopping

Get the edge over your competitors by having insights on what your customers want. Our authentic customer experience on your brand or organization empowers you with the information you need to improve your customer satisfaction and loyalty.

With over 1000 mystery shoppers in South Africa and partners across Sub-Saharan Africa, we have an extensive footprint to equip you with all you need to know about your customer experience. Our mystery shoppers mirror ‘real-life’ customer experiences, giving you real-life solutions, thus enabling your business to flourish where it matters most.

Customer Loyalty Research

Reduce customer effort and improve retention! Now that's what our customer loyalty research empowers your business with because loyal customers are part of your brand advocacy and direct referrals.

Reduce customer effort and improve retention! Now that's what our customer loyalty research empowers your business with because loyal customers are part of your brand advocacy and direct referrals.

Reduce customer effort and improve retention! Now that's what our customer loyalty research empowers your business with because loyal customers are part of your brand advocacy and direct referrals.

Loved by businesses and individuals across the country

Chat to an expert

The REACT team are here to assist you. With over 20+ years of experience together as a team, working in the industry, they partner you to assist your business evolve.