Take The Mystery Out Of Shopping With React Customer Service Research
Get The Information You Need To Exceed Your Customers' Expectations
Getting an accurate customer experience of your brand or organization will give you the power to make informed decisions to improve and evolve your business.
Mystery Shopping is an effective way to get organised feedback on key service points.
How It Works
- Our trained evaluators mirror ‘real life’ customer experiences and interact just as any ordinary customer would.
- REACT Customer Research evaluators, or ‘mystery shoppers’ then record their experience in a comprehensive and objective way.
- This information is compiled into a detailed report outlining quantitative and qualitative findings, scores and recommendations. Reports are made available in a user friendly format for you to view online.
In addition to our core offering, we also provide the following Mystery Shopping solutions:
Benefits Of Being a Mystery Shopper:
With over 1000 mystery shoppers nationally and partners across sub-Saharan Africa, REACT Customer Research has an extensive and proven footprint. We’re ready to guide you on the road to success.
Let’s partner up and make it happen!
*REACT Customer Research strictly complies with all POPI Act requirements.