Get the information you need to exceed customer experience expectations.
Getting an accurate customer experience on your brand or organization will give you the power to make informed decisions to improve and evolve your business.
Mystery Shopping is an effective way to get organised feedback on key service points. Our trained evaluators mirror ‘real life’ customer experiences and interact just as any ordinary customer would. REACT Customer Research evaluators or ‘mystery shoppers’ then record their experience in a comprehensive and objective way. This information is compiled into a detailed report outlining quantitative and qualitative findings, scores and recommendations. Reports are made available in a user friendly format for you to view online. With over 1000 mystery shoppers nationally, and partners across sub-saharan Africa, REACT Customer Research has an extensive and proven footprint.
In addition to our core offering, we also provide the following Mystery Shopping solutions: