Therefore, the importance of employee engagement can’t be overstated – employee engagement programmes has been proven to reduce staff turnover, improve productivity and efficiency, retain customers at a higher rate, and increase profits. Most importantly, engaged employees are happier, both at work and in their lives. When you’re engaged, it influences everything you do with purpose, energy, and enthusiasm.
Are your employees an asset or a liability within your business?
Find out where you stand with your workforce.
Employee Satisfaction Research
REACT can help you ascertain which of your employees are positively engaged and driving your business in the right direction, and which are a negative, disruptive influence.
Our quantitative and qualitative survey tools confidentially measure employees’ opinions and feelings about everything from their jobs to management and other work-related factors.
Your employees’ attitude to your brand is a clear indicator of their engagement and motivation levels. Attitudes translate into action – or inaction – and customers will quickly pick up if your staff are happy, dedicated, knowledgeable and sincere.
Have your employees participated in and agreed to certain service delivery standards?
REACT gives you the insights to determine where they are doing well and in which functional areas they could improve.
Our experienced management team has the expertise to create a structured programme to deal constructively with areas of poor performance.
Training plays a strategic role in boosting employee confidence, productivity and creating a service-oriented culture that will keep your customers coming back.
The REACT Promise
REACT employs industry best practices that respect and protect all parties involved.
Our systems are able to correlate employee engagement and loyalty with customer service results for a complete holistic view.
We can use the insights gained to develop an effective employee engagement programme and prioritise areas of development opportunity.
Loved by businesses and individuals across the country
We needed to identify flaws within our service delivery from a customer’s point of view. We were concerned about not getting actual results that could improve our service delivery. With React Surveys’ Mystery Shopping, we could identify problem areas in our services and products. The detailed reports enabled us to change our thinking when it comes to training staff, general customer service and product quality. React genuinely focuses on your objectives and assists with achieving that goal. I would recommend React Surveys to any customer oriented company that wants to ensure their customers get the best service possible.
Fournos GroupSheree Steenberg
We have been using React for at least three years now and have built up a tailor made program that gives a good insight to our customer service performance and trends. Both our corporate and franchisee stores are tracked and we can see from the consolidation reports where our training and other opportunities lie when it comes to customer service. The return time on the reports is excellent with reports coming back to us within a few days of the mystery shoppers visit. Our contact person at React is responsive and will update and change data within short periods of time once requested. Overall, we are very happy with the services of React.
KauaiGuy Le Ray-Cook
Over the past 4 years, our company, on behalf of our clients, have been working with REACT on numerous market research projects. REACT Customer Research offers high quality services. Their team is responsive to our needs and flexible to meeting the demands of the projects at hand.
We have been very satisfied by their work, and our clients have benefited from the insights emanating from the research. I would recommend and consider REACT for the market research needs of your company. As we shall continue to enjoy the partnership we have with REACT for the future.
I have been a mystery shopper for many years for various mystery shopping companies. React Customer Research definitely stands out comparing to other companies for the following reasons:
All staff members extremely pleasant and always available if you need assistance in field. Mystery Shop surveys easy to complete with no IT hick ups. Everything is online and you do not have to waist your time and money to visit a office for briefings. My supervisor always inform me if new projects are available.
I highly recommend React Surveys if you are passionate about measuring service levels via Mystery Shopping. I see React Customer Research as a true pioneer in the Mystery Shopping field.
Talk to an expert today!
The REACT team has more than 20 years’ experience in the retail industry. Talk to us today about engaging your customers and employees.