Our Customer Engagement strategy aims to determine the level of customer engagement, and considers and reports on your customers’ service level experiences.
This approach enables you to foster true customer engagement and excellent customer relationship levels, providing your business the platform to secure new and repeat business opportunities.
REACT encourages close client contact throughout the duration of the study.
Once the study has been completed, REACT will provide a detail report, which details the drivers and distractors of the results with you at a post project meeting. During this meeting, we….
Identify which efforts have the greatest impact on customer engagement and purchasing decisions
Determine the areas is doing well and which functional areas can be improved
Prioritize areas of strategic and tactical opportunity
The initial wave of the study sets the benchmark on which to compare future waves. Further waves will highlight which customer experience touchpoints are increasing, decreasing or being maintained