Fournos Group: Sheree Steenberg

We needed to identify flaws within our service delivery from a customer’s point of view. We were concerned about not getting actual results that could improve our service delivery.

With React Surveys’ Mystery Shopping, we could identify problem areas in our services and products. The detailed reports enabled us to change our thinking when it comes to training staff, general customer service and product quality.

React genuinely focuses on your objectives and assists with achieving that goal.

I would recommend React Surveys to any customer oriented company that wants to ensure their customers get the best service possible.

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