About React

Why REACT is your partner...

An Agency whom research tirelessly, to offer you the answers to resolving loss and poor performance, as well as improve customer and employee engagement.

REACT Customer Research, offers each client a truly unique tailored solution.

As an Agency we use our experience to guide you in all types of terrain, help you maintain customer satisfaction,build a strong employee culture and secure all credit actions.

From the service engagement areas that the customers perceive, to your employees engagement techniques and standards that affect a business culture and communication levels.

We are also aware that the issues surrounding trust, pricing checking and clarification, product loss or prevention and credit fraud have caused millions to be lost each month. As sensitive as these issues are to both your business and how it’s handled.

REACT’s team appreciate that confidentiality, process and intel can support you in making the right moves to correct these problems.

Resulting with increased profitability, customer and employee trust and building a strong brand culture, that allows the business to evolve.

Our Team

A talented team passionate about what they do, and putting you the customer FIRST…
– Grant Lindhorst, REACT Customer Research Director
Industry experience
All of our staff have research and marketing backgrounds, and receive ongoing training

Over 2000 field workers

A vast network of field workers and mystery shoppers that supports our employees at our various branches throughout South Africa.
Highly skilled
The REACT Customer Research staff complement consists of creative professionals that are experts in business and social sciences.

BBBEE contributor

REACT Customer Researchs’ empowerment policy is to lead in diversity, offering an equal opportunity to all.

Team Members

Grant Lindhorst
Grant Lindhorst
Nicole Puchert
Reginald Muchenje
Estie Rudolph
Pfumelani Siweya
Nonhlanhla Seloana

Jade Acton

Megan Keyter
We are always on the lookout for new talent

Are you passionate about helping businesses achieve exceptional levels of customer service? Are you passionate about creating a rewarding environment for employees?

Then get in touch with REACT!

We’d love to hear more about you? To allow REACT to be the provider of choice within the Customer Research and Employee Engagement sectors.


Consider your value
Interested in being part of our field worker network or perhaps becoming a REACT Mystery shopper? Perhaps you are keen to get stuck into the nuts and bolts that make REACT run like the well oiled machine it is…


Show us your best
When preparing your CV, make sure you highlight why you will be a key asset to our business!


Submit your CV
Send us your updated CV with explanatory cover letter to careers@react.co.za

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