Home - REACT Customer Research

Improve your

customer & employee

engagement

PARTNERED WITH:

MEMBERS OF:

From global enterprises to local home-grown businesses,
companies throughout sub-Saharan Africa have boosted their bottom line thanks
to our work.

As the leading market research provider of Stakeholder Engagement Measurement in South Africa, REACT Customer Research is here to support your brand with in-depth understanding of the attitudes and behaviours of your two biggest assets

Our multi-pronged – yet cost-effective – approach to market research delivers rich, relevant insights that helps you understand what is really going on in your business. And we give you the tools to increase customer and employee engagement and overall brand performance.

Customer
Engagement

Are your customers experiencing the service levels they expect? And being delighted?

Our research will uncover the service-delivery stumbling blocks that prevent you from winning and keeping loyal customers.

Employee
Engagement

Are your staff effective brand ambassadors? Are they building your brand or breaking it?

Our employee engagement programmes will empower your employees to engage positively.

Brand
Performance

Is your brand presence consistent across the network?

Our brand integrity audits will isolate areas of non-compliance and help you improve how your customers engage with your brand.

Become a
Mystery Shopper

Play an important role by ensuring that customer service levels are maintained across a number of industries.

Loved by businesses and individuals across the country

We needed to identify flaws within our service delivery from a customer’s point of view. We were concerned about not getting actual results that could improve our service delivery. With React Surveys’ Mystery Shopping, we could identify problem areas in our services and products. The detailed reports enabled us to change our thinking when it comes to training staff, general customer service and product quality. React genuinely focuses on your objectives and assists with achieving that goal. I would recommend React Surveys to any customer oriented company that wants to ensure their customers get the best service possible.

We have been using React for at least three years now and have built up a tailor made program that gives a good insight to our customer service performance and trends. Both our corporate and franchisee stores are tracked and we can see from the consolidation reports where our training and other opportunities lie when it comes to customer service. The return time on the reports is excellent with reports coming back to us within a few days of the mystery shoppers visit. Our contact person at React is responsive and will update and change data within short periods of time once requested. Overall, we are very happy with the services of React.

Over the past 4 years, our company, on behalf of our clients, have been working with REACT on numerous market research projects. REACT Customer Research offers high quality services. Their team is responsive to our needs and flexible to meeting the demands of the projects at hand. We have been very satisfied by their work, and our clients have benefited from the insights emanating from the research. I would recommend and consider REACT for the market research needs of your company. As we shall continue to enjoy the partnership we have with REACT for the future.

I have been a mystery shopper for many years for various mystery shopping companies. React Customer Research definitely stands out comparing to other companies for the following reasons:

All staff members extremely pleasant and always available if you need assistance in field. Mystery Shop surveys easy to complete with no IT hick ups. Everything is online and you do not have to waist your time and money to visit a office for briefings. My supervisor always inform me if new projects are available.

I highly recommend React Surveys if you are passionate about measuring service levels via Mystery Shopping. I see React Customer Research as a true pioneer in the Mystery Shopping field.