Rewards & Recognition
Fournos Group: Sheree Steenberg
We needed to identify flaws within our service delivery from a customer’s point of view. We were concerned about not getting actual results that could improve our service delivery.
With React Surveys’ Mystery Shopping, we could identify problem areas in our services and products. The detailed reports enabled us to change our thinking when it comes to training staff, general customer service and product quality.
React genuinely focuses on your objectives and assists with achieving that goal.
I would recommend React Surveys to any customer oriented company that wants to ensure their customers get the best service possible.
Kauai: Guy Le Ray-Cook
We have been using React for at least three years now and have built up a tailor made program that gives a good insight to our customer service performance and trends.
Both our corporate and franchisee stores are tracked and we can see from the consolidation reports where our training and other opportunities lie when it comes to customer service. The return time on the reports is excellent with reports coming back to us within a few days of the mystery shoppers visit.
Our contact person at React is responsive and will update and change data within short periods of time once requested.Overall we are very happy with the services of React.
Sed nec pretium velit integer cursus pretium nulla molestie amet