Improve your

customer & employee

engagement

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From global enterprises to local home-grown businesses,
companies throughout sub-Saharan Africa have boosted their bottom line thanks
to our work. 

As the leading market research provider of Stakeholder Engagement Measurement in South Africa, REACT Customer Research is here to support your brand with in-depth understanding of the attitudes and behaviours of your two biggest assets

  • 1 your customers
  • 2 your employees.

Our multi-pronged – yet cost-effective – approach to market research delivers rich, relevant insights that helps you understand what is really going on in your business. And we give you the tools to increase customer and employee engagement and overall brand performance.

Customer
Engagement

Are your customers experiencing the service levels they expect? And being delighted?

Our research will uncover the service-delivery stumbling blocks that prevent you from winning and keeping loyal customers.

Employee
Engagement

Are your staff effective brand ambassadors? Are they building your brand or breaking it?

Our employee engagement programmes will empower your employees to engage positively. 

Brand
Performance

Is your brand presence consistent across the network?

Our brand integrity audits will isolate areas of non-compliance and help you improve how your customers engage with your brand.

Become a
Mystery Shopper

Play an important role by ensuring that customer service levels are maintained across a number of industries.
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Loved by businesses and individuals across the country

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